UK Delivery Explained: How Pay-on-Delivery Works

Ordering supplements online often involves entering credit card details on unverified checkout forms before receiving any product. At Kalvena, we take a different approach for UK customers: a straightforward pay-on-delivery service with zero upfront payments and full phone confirmation prior to dispatch.

Step 1: Simple Online Request Form

To initiate an order, you only need to provide your basic details: full name, contact telephone number, city, and postcode on our website form. There are no credit card forms, no complex registration, and no automatic subscriptions created. Your order total is clearly stated as £34.99 for 90 capsules (a 3-month supply).

Step 2: Friendly Phone Confirmation

Within 24 business hours of submitting your form, a member of our customer care team will call you directly on the phone number provided. During this quick call, we confirm your full delivery address, verify that you are happy to proceed, and answer any questions you might have regarding the product or shipment. If you change your mind for any reason, you can cancel your request instantly with zero charge.

Step 3: Dispatch & Doorstep Payment

Once confirmed over the phone, your order is packed in discreet, sturdy packaging and handed over to our courier partner. Orders in England generally arrive within 1–4 working days, while deliveries to Scotland, Wales, Northern Ireland, and the Scottish Highlands may take 2–5 working days.

When the courier arrives at your doorstep, you simply inspect the box and pay the total amount of £34.99 using cash or card via the courier's mobile terminal. There are no surprise shipping fees or hidden surcharges.

Transparent Customer Commitment

Our pay-on-delivery model gives you total peace of mind. Kalvena Wellness Ltd is based at 55 King Street, Manchester, M2 4LQ. For any delivery questions or schedule adjustments, our support team is reachable Monday to Friday between 09:00 and 17:30.