Privacy Policy

Last updated: 1 January 2026.

1. Who We Are

Kalvena Wellness Ltd ("Kalvena", "we", "us") is a company registered in England & Wales, Company No. 10293847, with a registered address of 55 King Street, Manchester, M2 4LQ, United Kingdom. We are the data controller for personal data collected through kalvena.world.

2. What Data We Collect

• Name and phone number submitted via the order form.
• Delivery address collected during the phone confirmation call.
• Email address, if you contact us directly.
• Technical data such as IP address, browser type and cookie identifiers, collected automatically.

3. How We Use Your Data

We use your data to process and confirm your order, arrange delivery, respond to enquiries, and comply with our legal and accounting obligations. We do not sell your personal data to third parties.

4. Legal Basis

We process your data on the basis of consent (for order submissions and marketing cookies), performance of a contract (order fulfilment), and legitimate interest (fraud prevention, customer service).

5. Data Sharing

We share order and delivery details with our courier partners solely for the purpose of delivering your order and collecting payment on delivery. We do not share your data with third parties for their own marketing purposes without your consent.

6. Data Retention

We retain order data for as long as necessary to fulfil the order, handle returns, and meet our statutory accounting and tax obligations, typically up to six years.

7. Your Rights

Under UK GDPR, you have the right to access, correct, delete, or restrict the use of your personal data, and to object to processing or request data portability. To exercise these rights, contact us at [email protected].

8. Cookies

We use cookies in accordance with the Privacy and Electronic Communications Regulations (PECR). See our Cookie Policy for full details and how to manage your preferences.

9. Data Security

We use appropriate technical and organisational measures, including a secure connection (HTTPS), to protect your personal data against unauthorised access, loss or misuse.

10. Complaints

If you have concerns about how we handle your data, you can contact us directly, or lodge a complaint with the Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

11. Contact Us

Kalvena Wellness Ltd, 55 King Street, Manchester, M2 4LQ, United Kingdom. Email: [email protected]. Telephone: +44 161 399 4102.