Privacy Policy

Last updated: 1 January 2026.

1. Who We Are

Kalvena Wellness Ltd ("Kalvena", "we", "us") is a company registered in England & Wales, Company No. 10293847, with a registered address of 55 King Street, Manchester, M2 4LQ, United Kingdom. We are the data controller for personal data collected through kalvena.info.

1. Information We Collect

When you place an order or interact with our site, we may collect:

• Contact Details: Full name, telephone number, city, and postcode (provided when submitting an order request).
• Technical Data: IP address, browser type, device information, and pages visited (collected via cookies where consented).
• Communication Data: Records of phone calls or emails when you contact customer support.

2. How We Use Your Data

We process your personal data for the following purposes:

• To process and confirm your order request via telephone call.
• To arrange delivery of your order via courier.
• To respond to customer support enquiries.
• To improve website functionality and user experience (analytics cookies).

3. Legal Basis for Processing

Under UK GDPR, our legal bases for processing are:

• Contractual Obligation: Processing necessary to fulfill your request for products and arrange delivery.
• Consent: For marketing communications and non-essential cookies.
• Legitimate Interests: To improve our services and manage customer communications.

4. Data Storage & Retention

Your personal data is stored securely within the UK/EEA. Order data is retained for as long as necessary to fulfill your order and satisfy legal, accounting, or reporting requirements. Order records are typically retained for up to 6 years following completion.

5. Data Sharing

We do not sell, rent, or trade your personal data. We share your data only with third-party service providers necessary to operate our business (e.g. delivery couriers). All third parties are contractually bound to process data securely and solely under our instructions.

6. Your Rights

Under UK GDPR, you have the right to access, correct, delete, or restrict the use of your personal data, and to object to processing or request data portability. To exercise these rights, contact us at [email protected].

7. Contact Us

For questions or privacy requests, contact:

Kalvena Wellness Ltd, 55 King Street, Manchester, M2 4LQ, United Kingdom. Email: [email protected]. Telephone: +44 161 399 4102.